Silence is not golden
If a caller is waiting for your business to answer, their patience will be very limited. There’s no doubt that many will hang up if they’re met with silence—or worse, irritating, low-quality sound.
The statistics are compelling…
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90% of callers will hang up if greeted with silence when placed on hold
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70% of incoming business calls are placed on hold or transferred
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34% of callers who hang up won’t call back if you don’t keep them engaged
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88% of people prefer professional messages over other options
The most effective way to keep callers engaged is with professional on hold music and informative messages recorded by voiceover specialists.
Professional voice artists make a real difference
Using professional voice actors adds a level of polish and authority to your phone system. You can choose the tone, accent, and delivery style that fits your brand. Whether you want a warm, friendly voice or something more corporate and clear-cut, we’ve got the right option for your business.
Our service also gives you access to a library of high-quality music tracks, so you’ll never need to settle for tinny, repetitive loops again.
Even more than that, you can use your hold time as a way to share updates, explain current wait times, or tell customers about your other services. It’s more than just on hold music—it’s your very own marketing channel.
Why choose Hosted Communications?
At Hosted Communications, we make it easy to upgrade your phone system with professional, affordable on hold music services. From scriptwriting to voice selection, we take care of everything for you. No generic audio clips or stock recordings—just high-quality, tailored messaging that matches your business.
We work with some of the UK’s top voice artists—many of whom you’ll recognise from TV and radio adverts. Want the same voice as John Lewis or Saturday Night Takeaway on your phone system? We can make that happen.
Benefits beyond the basics
Putting a caller on hold isn’t ideal—but that doesn’t mean it has to be a negative experience. In fact, with the right approach, it becomes an opportunity to impress.
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Reassure customers with updates on their queue position
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Share your latest offers and promotions
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Provide useful information about your business
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Encourage enquiries about other products or services
With the right on hold music, you’re not just filling the silence—you’re building trust, boosting engagement, and giving your brand a more professional image.
Turn waiting time into value
Marketing on Hold gives you the chance to make the most of every second your customers spend on the line. And unlike other forms of advertising, you’ve already got their full attention. There’s no scrolling past or fast-forwarding—just a direct line to your customer.
Of course, this only works if their experience is a good one. Poor audio quality or confusing messaging can have the opposite effect. That’s why it’s vital to choose a provider you can rely on.
When a customer calls your business, the experience they have—before they even speak to someone—sets the tone for the entire conversation. A professional greeting, combined with high-quality on hold music, immediately builds trust and reassures callers that they’ve come to the right place. It’s a small detail that makes a big difference.
Think of it as your business’s first impression—because for many customers, it is. Silence can feel like a technical issue. Low-grade music or poor voice recordings can feel amateurish. But with Hosted Communications, you’re presenting a polished and reliable image from the very start. Our tailored on hold solutions are built around your brand and your needs. Whether you want to project a calm, friendly atmosphere or a fast-paced, modern vibe, we’ll help you choose the right voice and music to match. It's not just about holding on—it's about holding interest. And if you can hold someone’s interest during that short wait, you’re much more likely to win their business. With our experience and proven results, Hosted Communications is trusted by companies across sectors to improve caller retention and enhance their phone systems without fuss.
Every second a customer spends on hold is a chance to deliver value. Instead of letting that time slip away, why not use it to educate, inform, and persuade? With on Hold music and messaging from Hosted Communications, you can make sure your audience stays connected and tuned in. Share upcoming promotions, reinforce your brand values, or highlight services customers might not know you offer.
This subtle but powerful form of communication keeps your message front and centre at exactly the right time—when a caller is already thinking about your business. We also ensure everything is kept fresh. Seasonal offers, new services, and updates to your messaging can be seamlessly added whenever you need. Our team works with you to make sure your on hold experience always stays relevant and professional. We take care of all the details: the scripting, the voiceover, the music licensing—so you don’t have to worry about a thing.
And because we understand the importance of getting it right, we work quickly and carefully to deliver exactly what you need. With Hosted Communications, your hold time isn’t just a delay—it’s a smart, strategic part of your customer journey.
Hosted Communications: trusted by businesses across the UK
We’ve helped hundreds of companies transform their caller experience with bespoke on hold music solutions. Our clients range from small independent businesses to large enterprises—and they all benefit from better engagement, clearer messaging, and a stronger brand presence.
So, if you're ready to turn hold time into something meaningful, let us help. At Hosted Communications, we don’t just provide phone systems—we deliver experiences that make a lasting impression.
